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Director PHMG Operations - Primary Care

Benefits Eligibility (Employment Type):  Full-time benefits (32-40 hours per week)
Shift Type:  Day
Shift Length:  Variable
Primary Location (City):  Bellingham
State:  WA

PeaceHealth is seeking a Director PHMG Operations - Primary Care for a 1.0 full time equivalent Exempt position. This position will be working Day shift with shift durations of Variable.

Req ID: 174119


PeaceHealth is seeking a talented Director of Operations for Primary Care in Bellingham, WA, just south of the Canadian border. In this position, you will partner with the Medical Director, Vice President, and senior clinic leadership to facilitate the accomplishment of operational goals. With a vision for clinical excellence and compassionate care, an effective Director of Operations will have a proven track record of ensuring plans align with lean process improvements and Medical Group strategy.


The incumbent is responsible for Primary Care Operations for the PeaceHealth Medical Group throughout NW Washington.  Based in Bellingham, WA, residents are surrounded by stunning vistas of the Puget Sound and Cascade Mountain range. Only a short drive away from the unspoiled natural beauty and small town feel of Skagit County and the historic seaport of San Juan Islands, this opportunity is perfect for healthcare professionals looking for an active outdoor lifestyle in a community where they can make a real impact.


The ideal candidate for Director of Operations for PHMG- Primary Care will have:

  • Five years of progressively responsible clinic management experience
  • Business management experience
  • Track record of successful process improvement initiatives
  • Bachelor’s degree; master’s degree preferred in a related discipline



Responsible for: partnering with the Medical Director and Vice President to facilitate successful accomplishment of financial, operational and quality goals; engagement of providers, managers and staff; and for creating and implementing a vision for the division which includes a culture of clinical and service excellence, continuous improvement, and compassionate care. 



  1. Serves as a strategic and working partner with the Medical Director, Vice President and senior clinic leadership to develop and achieve division plans for financial performance, clinical quality, service excellence and patient centered priorities.  Overall accountability for operational and financial performance.
  2. Provides input to strategic planning and implements strategic initiatives.  Ensures that division plans align with PHMG strategic, financial and operational plans, and with other network initiatives.  Leads and oversees implementation of medical group and division initiatives congruent with annual operating plan.
  3. Full employment authority for clinic managers, senior clinic managers, and special administrative positions.
  4. Oversees financial performance for division services and is accountable to collaborate with Medical Director and Vice President and leads timely adjustments to achieve financial goals.
  5. Provides mentoring, oversight, and direction for the growth, and development of division managers and supervisors.  Guides department managers in the implementation of systems and processes to maintain compliance and meet regulatory standards.
  6. Works with lead physician’s and division managers to assist in the management of clinics and services as needed and effectively engages physician leadership in issues which affect clinic providers.  A primary objective is for the Director to remove obstacles and barriers in order for the department leadership to reach their goals.
  7. Promoting and support process and quality improvement initiatives.
  8. Identifies and develops new service line(s).
  9. Responsible for talent development/management and succession planning.
  10. Builds and maintains excellent working relationships with all physicians, managers, and staff across PHMG and the network with a focus on ensuring competency, compassion, and patient-centeredness.
  11. Reports physician practice data to employed physicians.
  12. Manages compliance for PBE and/or critical access site/clinic if applicable.
  13. Performs other duties as assigned.




  • Bachelor’s degree required, preferably in business or healthcare management.
  • Master’s Degree in business or healthcare management preferred.



  • Minimum of five years of progressively responsible clinic management experience required.
  • Minimum of five years business management experience preferred.
  • Must possess understanding of the clinical and operational processes required to care for patients in a complex medical practice setting.
  • Experience in process improvement methodology and certification preferred.



  • Current Basic Life Support (BLS) required at date of hire.



  • Demonstrated leadership skills with a focus on team building and business management.
  • Knowledge of and experience with continuous improvement techniques and methodologies.
  • Demonstrated competence in financial and business planning, analysis and management.
  • Understanding of strategic planning processes and methodologies.
  • Proficient in the use of computers including MS Office applications
  • Excellent interpersonal and communication skills, both written and verbal


Please apply online to be considered. For full consideration of your skills and abilities, please attach a current resume with your application.


About PeaceHealth


PeaceHealth, based in Vancouver, Wash., is a not-for-profit Catholic health system offering care to communities in Washington, Oregon, and Alaska. PeaceHealth has approximately 16,000 caregivers, a multi-specialty medical group practice with more than 900 providers and 10 medical centers serving both urban and rural communities throughout the Northwest. In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, PeaceHealth is the legacy of its founding Sisters and continues with a spirit of respect, stewardship, collaboration and social justice in fulfilling its Mission. 


We offer competitive compensation, a robust benefits package and a collaborative, Mission-driven work environment! To learn more about working at PeaceHealth and the Bellingham community please visit our homepage:


Get a feeling for the Spirit of PeaceHealth through this three-minute video, and visit us on Facebook or LinkedIn!


Questions? Review our Employment FAQ or email Please note this email does not accept resumes or applications.


Location: Bellingham, Cordata Building (207)
Job Category:  Leadership 
Shift:  Day
Shift Length: Variable
FTE: 1.0
Work Type:  Full Time
Hourly compensation starts at: $DOE, more depending on experience
Required Certifications/Licensure: Basic Life Support


PeaceHealth is committed to providing equal employment opportunities to all qualified job applicants and employees without regard to the following statuses: protected veteran; qualified individual with a disability; race; ethnicity; religion; gender; pregnancy; gender identity; national origin; age; genetic information; sexual orientation; or any other protected status in accordance with local, state, or federal laws.


The above information is intended to indicate the general nature and level of work performed by this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.



Posting Notes: Bellingham || Leadership || Business, Administrative, & Facilities Leadership || Full Time || PHMG ADMIN

Nearest Major Market: Bellingham
Nearest Secondary Market: Everett

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