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Patient Navigator - Care Management

Benefits Eligibility (Employment Type):  Full-time benefits (32-40 hours per week)
Shift Type:  Day
Shift Length:  Variable
Primary Location (City):  Bellingham
State:  WA

PeaceHealth is seeking a Patient Navigator - Care Management for a 1.0 full time equivalent Non-Exempt position. This position will be working Day shift with shift durations of Variable.

Req ID: 189047



Responsible to improve access to healthcare and social services for patients who are seeking recurrent medical care for management of chronic/acute illness. The goal is to partner with patients in finding stable, consistent and coordinated healthcare support. In collaboration with the Care Management team which may include a social worker, LPN/RN, Behavioral Health team and Primary Care Provider, the Patient Navigator coordinates the patient’s care throughout PeaceHealth Medical Group.



1. Assists patients and families in understanding the available resources, Coordinates patient transportation and accompaniment as needed to scheduled appointments. Reduces cultural and socio-economic barriers between patients and health providers.

2. Acts as a point of contact for patients and families including coaching patients in how to effectively use a medical home and self-management of their chronic health conditions; monitors and follows-up on service plans with clients; ensures patients receive a treatment plan that is understandable and feasible.

3. Assists with development of patient education programs and tools. Reinforce patient education and direct patients and families to available resources and supportive services.

4. Follow patients through the continuum of care in collaboration with key stakeholders in the treatment plans. Assures patients receive appropriate and timely services by making referrals and motivating/teaching patients to seek care.

5. Coordinates patient’s care with other medical personnel.  Follows patients through the continuum of care in collaboration with key stakeholders in the treatment plan including Social Work, Behavioral Health, PCP and Nursing staff.

6. Conducts outreach and collaboration with community social service agencies and health providers in order to improve patient access.

7. Coordinates weekly care conferences with the primary care multi-disciplinary team, helping to ensure concise patient summaries are in plan and that the follow up plan has been identified.

8. Screens patients’ eligibility for primary care, including private providers and safety net providers; and or public or private healthcare coverage

9. Performs other duties as assigned.




  • Two years relevant post-secondary education or training preferred.



  • Minimum of two years experience working in human services or healthcare setting preferred.
  • Experience working with healthcare systems and multi-cultural communities preferred.
  • Community Healthcare experience and/or program development experience preferred.
  • Bilingual/bicultural preferred.



  • Certification from accrediting body including or related to patient navigation or advocacy required within 2 years of hire.
  • Basic Life Support (BLS) certification required at time of hire.
  • Valid driver’s license, personal vehicle and safe driving record required.
  • Washington Notary status required



  • Proficient computer skills including MS Office applications and use of electronic medical record required.
  • Insight into the roles and responsibilities of the interdisciplinary team members.
  • Effective communication skills, both verbal and written.
  • Ability to motivate others.
  • Ability to work with people from diverse backgrounds and experiences.
  • Ability to openly address and acknowledge issues of substance use and mental illness.
  • Ability to understand and communicate the concepts of the interrelatedness of body, mind and spirit to health and wellness.
  • Knowledge and involvement of community issues enhancing wellness and health by participating with appropriate agencies to facilitate change.



For full consideration of your skills and abilities, please attach a current resume with your application.


About Us

PeaceHealth, based in Vancouver, WA, is a not-for-profit Catholic health system employing approximately 16,000 caregivers, a multi-specialty medical group practice with more than 1,200 providers and 10 medical centers serving both urban and rural communities in Washington, Oregon, Alaska.  In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, the legacy of its founding Sisters continues with a spirit of respect, stewardship, collaboration and social justice in fulfilling its Mission. 


Get a feeling for the Spirit of PeaceHealth through this three-minute video, and visit us on Facebook or LinkedIn!  We offer competitive compensation, a robust benefits package and a collaborative, Mission-driven work environment!


To learn more please visit: jobs.peacehealth.org.  Questions? Review our Employment FAQ or email Recruitment@peacehealth.org. Please note this email does not accept resumes or applications.


Location: Bellingham, Cordata South Building (208)
Job Category:  Business, Administrative & Facilities 
Shift:  Day
Shift Length: Variable
FTE: 1.0
Work Type:  Full Time
Hourly compensation starts at: $20.88, more depending on experience
Required Certifications/Licensure: Basic Life Support


PeaceHealth is committed to providing equal employment opportunities to all qualified job applicants and employees without regard to the following statuses: protected veteran, qualified individual with a disability, race, ethnicity, religion, gender, pregnancy, gender identity, national origin, age, genetic information, sexual orientation, or any other protected status in accordance with local, state, or federal laws.


The above information is intended to indicate the general nature and level of work performed by this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.

Nearest Major Market: Bellingham
Nearest Secondary Market: Everett

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