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Centralized Scheduling Lead - Scheduling

Benefits Eligibility (Employment Type):  Full-time benefits (32-40 hours per week)
Shift Type:  Day
Shift Length:  8 Hours
Primary Location (City):  Vancouver
State:  WA

PeaceHealth is seeking a Centralized Scheduling Lead - Scheduling for a 1.0 full time equivalent Non-Exempt position. This position will be working Day shift with shift durations of 8 Hours.

Req ID: 182849



Coordinates the day-to-day functions of the Centralized Scheduling Department.  Assists with ensuring that departmental goals are achieved, timelines met and service excellence provided in all aspects of work. Subject matter expert.  Supports and leads Centralized Scheduling Coordinators; coordinates surgeries, procedures, exams, therapies and evaluations for multiple hospital and outpatient departments, modalities and facilities.



1. Assists leadership to assign work and update algorithm, policies and guidelines; plans and manages priorities, provides technical assistance, may oversee staff schedules, monitors quality of work, monitors team projects, mentors staff, oversees staff training, provides leadership feedback on staff performance.

2. Collects and evaluates patient demographic, insurance, clinical and non-clinical information.

3.Creates and maintains daily schedule by arranging cases to ensure maximum effectiveness of physician and assistants by completing edits in a timely manner.  Identifies potential resource conflicts and works with leadership to resolve.

4. Ensures all changes to the block and schedule are in accordance with policies and alerts appropriate leadership when out of compliance.  Promotes adherence to leadership and board agreements in scheduling practices. 

5. Ensures cases and appointments have prior authorization; may coordinate with PFS to inform patient of financial responsibility and prior authorization.

6. May coordinate the gathering of documentation and assembly of patient electronic surgical/procedural charts.

7. Communicate effectively with physician offices to resolve conflicts and to ensure accurate scheduling.

8. Coordinates and schedules third party resources, equipment, caregivers and providers while maximizing efficiencies and contributing to positive patient and caregiver experiences.

9. Serves as central point of communication for caregivers, community referring physicians’ offices, system patient financial services, and internal customers utilizing their services.  Receives incoming scheduling and patient coordination calls. 

10. Supports patients and families in understanding the course of pre-operative preparations and testing.

11.Coordinates patient flow through the department.

12. Performs other duties as assigned.




  • Associates degree required; or equivalent knowledge and skills obtained through a combination of education, training and lead experience.
  • CNA or MA preferred.
  • Completion of basic anatomy/physiology class related to exams, especially surgical pre and post-operative diagnosis and interventional procedures highly preferred.



  • Minimum 2 years scheduling and health records experience in a hospital or healthcare setting required.
  • Knowledgeable of surgeries, procedures and exams performed in a hospital or an outpatient setting required.
  • Experience with Electronic Medical Records system required.
  • Previous lead experience preferred.
  • Clinical experience preferred.
  • Medical terminology preferred.



  • Good communication skills both oral and written.
  • Excellent customer service and clear and concise telephone skills.
  • Ability to work efficiently and responsibly in and environment with multiple demands and time frames, and with minimal supervision.
  • Scheduling/staffing background strongly recommended in a healthcare environment. Effective skills in problem solving, verbal and written communication skills, organizing and disseminating information with previous demonstrated positive outcomes.
  • Working knowledge of staffing office systems and customer service.
  • Proficient keyboarding and computer skills including experience with Microsoft Office applications.
  • Knowledge of Outlook, Word, Excel, Publisher and PowerPoint preferred.



  • Work requires fairly light physical exertion from up to 65% of the time.  
  • Ability to lift objects weighing 30 lbs. or less.      
  • Work is performed under normal working conditions with adequate lighting and ventilation.       
  • Job duties frequently require intense concentration and attention to detail (up to 65% of work time).

For full consideration of your skills and abilities, please attach a current resume with your application.


About Us

PeaceHealth, based in Vancouver, WA, is a not-for-profit Catholic health system employing approximately 16,000 caregivers, a multi-specialty medical group practice with more than 1,200 providers and 10 medical centers serving both urban and rural communities in Washington, Oregon, Alaska.  In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, the legacy of its founding Sisters continues with a spirit of respect, stewardship, collaboration and social justice in fulfilling its Mission. 


Get a feeling for the Spirit of PeaceHealth through this three-minute video, and visit us on Facebook or LinkedIn!  We offer competitive compensation, a robust benefits package and a collaborative, Mission-driven work environment!


To learn more please visit: jobs.peacehealth.org.  Questions? Review our Employment FAQ or email Recruitment@peacehealth.org. Please note this email does not accept resumes or applications.


Location: Vancouver, Shared Services Center (802)
Job Category:  Business, Administrative & Facilities 
Shift:  Day
Shift Length: 8 Hours
FTE: 1.0
Work Type:  Full Time
Hourly compensation starts at: $20.47, more depending on experience
Required Certifications/Licensure: None


PeaceHealth is committed to providing equal employment opportunities to all qualified job applicants and employees without regard to the following statuses: protected veteran, qualified individual with a disability, race, ethnicity, religion, gender, pregnancy, gender identity, national origin, age, genetic information, sexual orientation, or any other protected status in accordance with local, state, or federal laws.


The above information is intended to indicate the general nature and level of work performed by this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.

Nearest Major Market: Portland Oregon
Nearest Secondary Market: Tacoma

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