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Desktop Analyst - Technology

Benefits Eligibility (Employment Type):  Full-time benefits (32-40 hours per week)
Shift Type:  Day
Shift Length:  9 Hours
Primary Location (City):  Vancouver
State:  WA

PeaceHealth is seeking a Desktop Analyst - Technology for a 1.0 full time equivalent Non-Exempt position. This position will be working Day shift with shift durations of 9 Hours.

Req ID: 178769

 

JOB SUMMARY

Responsible for supporting the day to day desktop needs of assigned customers.  This position is accountable for ensuring the effective delivery of services through planning day to day priorities, providing technical assistance, providing project leadership, providing customer education and implementing continuous improvements. Accountable to provide technical leadership to ensure the highest level of service and support to all Information Services & Technology customers by working with Customer Support Analysts and Engineers to troubleshoot and resolve medium to complex problems in the end user computing environment.

 

ESSENTIAL FUNCTIONS

1. Ensure follow through on medium to complex issues by: cataloguing day-to-day tracking and resolution of medium to complex customer report IT problems and service requests; working directly with customers and members of other teams to troubleshoot and resolve telephone and desktop incidents.

2. Participate in the design and development of standard desktop hardware configuration and operating system image development.

3. Provides technical leadership, guidance, mentoring and advanced support to Customer Support Technicians.

4. May create, or assist in creating, application packages using Microsoft System Center Configuration Manager (SCCM); manage and administer organization’s identity and access management applications and appliances.

5. May lead or assist with projects involving software deployment and implementation of server or work station based applications.  Train customers in how to access the software.

6. Perform duties of Desktop Analyst in assigned customer support areas.

7. Performs other duties as assigned.

 

QUALIFICATIONS

EDUCATION:     

  • High School Diploma or equivalent preferred

 

EXPERIENCE/TRAINING:              

  • Minimum of 4 years of experience in technical support, including troubleshooting desktop PC’s running current Windows Operation systems, printers and other peripheral hardware.  Formal education can be substituted for experience.
  • Two years of experience in desktop software configuration is preferred.
  • Experience with technical support of Windows servers, hubs, switches and routers is preferred.
  • Experience with project leadership of key desktop initiatives such as Software rollouts, hardware upgrades is preferred.

 

LICENSE/CERTIFICATION:            

  • MCSE certification is preferred but not required.

 

OTHER SKILLS:

  • Strong knowledge of Microsoft Office and Back Office client applications
  • Knowledge of local area networking
  • Solid understanding of current technology and trends in information management
  • Ability to handle multiple tasks and projects simultaneously
  • Strong written and verbal communication skills
  • Strong customer service skills
  • Ability to work independently with minimal supervision
  • Ability to work as part of a team in a collaborative manner
  • Ability to exercise good judgment in analyzing, appraising, evaluating and solving problems of a difficult procedural or technical nature

 

SHARED SERVICES PHYSICAL/COGNITIVE REQUIREMENTS:

  • Work requires moderate physical exertion up to 64% of the time with frequent walking and stooping.
  • Ability to lift object weighing up to 50 lbs.            
  • Work is performed under normal working conditions with adequate lighting and ventilation. 
  • Reasonably anticipated exposure to blood and body fluids.          
  • Job duties frequently require intense concentration and attention to detail (34-65% of work time).

 

Please apply online to be considered. For full consideration of your skills and abilities, please attach a current resume with your application.

 

About PeaceHealth

 

PeaceHealth, based in Vancouver, Wash., is a not-for-profit Catholic health system offering care to communities in Washington, Oregon, and Alaska. PeaceHealth has approximately 16,000 caregivers, a multi-specialty medical group practice with more than 900 providers and 10 medical centers serving both urban and rural communities throughout the Northwest. In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, PeaceHealth is the legacy of its founding Sisters and continues with a spirit of respect, stewardship, collaboration and social justice in fulfilling its Mission. 

 

We offer competitive compensation, a robust benefits package and a collaborative, Mission-driven work environment! To learn more about working at PeaceHealth and the Vancouver community please visit our homepage: www.peacehealth.org/careers.

 

Get a feeling for the Spirit of PeaceHealth through this three-minute video, and visit us on Facebook or LinkedIn!

 

Questions? Review our Employment FAQ or email Recruitment@peacehealth.org. Please note this email does not accept resumes or applications.

 

Location: Vancouver, Fifth Street Building (156)
Job Category:  Business, Administrative & Facilities 
Shift:  Day
Shift Length: 9 Hours
FTE: 1.0
Work Type:  Full Time
Required Certifications/Licensure: 

 

PeaceHealth is committed to providing equal employment opportunities to all qualified job applicants and employees without regard to the following statuses: protected veteran; qualified individual with a disability; race; ethnicity; religion; gender; pregnancy; gender identity; national origin; age; genetic information; sexual orientation; or any other protected status in accordance with local, state, or federal laws.

 

The above information is intended to indicate the general nature and level of work performed by this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.

 

Posting Notes: Vancouver || Business, Administrative & Facilities || IT & Health Information Management || Full Time || INFORMATION SERVICES


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