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Service Desk Level 2 Analyst

Benefits Eligibility (Employment Type):  Full-time benefits (32-40 hours per week)
Shift Type:  Day
Shift Length:  8 Hours
Primary Location (City):  Vancouver
State:  WA

PeaceHealth is seeking a Service Desk Level 2 Analyst for a 1.0 full time equivalent Non-Exempt position. This position will be working Day shift with shift durations of 8 Hours.

Req ID: 178410


* Hiring for more than one postion.  Variable shifts.


Provides advanced technical support and assistance to end-users of all levels, with a broad variety of hardware and software issues. Provides proactive monitoring and technical analysis of issues related to network, server and data center infrastructure.  Position will also provide first and second tier technical support, as well as, researching resolving and escalating IT issues when necessary.

1. Handles tier 1 Service Desk escalations and problem resolution for end-user, system and network issues through ticketing or phone system.  Follows up on outstanding requests and ensures timely resolution.
2. Monitors information and network systems including telecommunications circuits, data center, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backups, operating systems and core applications.  Responds to alerts and take appropriate actions per standard operating procedures.
3. Performs installation, configuration, maintenance and troubleshooting of end user worksation, server hardware, software and peripheral devices including Windows Server, Exchange Server and client Operating Systems.

4. Monitors and manages system backups and restores.
5.    Supports Microsoft products including, Office Pro Plus, Office 365 and a variety of other applications.
6. Provides escalation status notifications throughout the organization on service impacting events.
7. Performs other duties as assigned.



EDUCATION: Associates Degree in Computer Science or a related field; may substitute equivalent knowledge and skills obtained through a combination of education, training and experience. 


• Minimum of 4 years experience in escalated IT Service Desk operations (i.e. providing end-user support for desktop and application software, or 4 years installing, upgrading, troubleshooting and repairing personal computers and printers in a network environment)
• Experience with technical support of Windows Desktop, Windows/Unix Servers and network infrastructure.

LICENSE/CERTIFICATION: MCP (Microsoft Certified Professional) or equivalent.


• Excellent communication skills, analytical skills, and problem-solving skills
• Ability to build, configure, and install Windows Desktop, Server and related peripherals.
• Ability to troubleshoot LAN/WAN networks.
• Ability to troubleshoot domain networks, DNS, DHCP, Active Directory, etc..
• Ability to troubleshoot backup solutions.
• Good knowledge of security and data privacy principals.
• Excellent customer service skills, with the drive to excel in a prompt and courteous fashion.
• Ability to work independently with minimal supervision.
• Ability to work as part of a team in a collaborative manner.
• Ability to exercise good judgment in analyzing, appraising, evaluating and solving problems of a difficult procedural or technical nature.


Please apply online to be considered. For full consideration of your skills and abilities, please attach a current resume with your application.


About PeaceHealth


PeaceHealth, based in Vancouver, Wash., is a not-for-profit Catholic health system offering care to communities in Washington, Oregon, and Alaska. PeaceHealth has approximately 16,000 caregivers, a multi-specialty medical group practice with more than 900 providers and 10 medical centers serving both urban and rural communities throughout the Northwest. In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, PeaceHealth is the legacy of its founding Sisters and continues with a spirit of respect, stewardship, collaboration and social justice in fulfilling its Mission. 


We offer competitive compensation, a robust benefits package and a collaborative, Mission-driven work environment! To learn more about working at PeaceHealth and the Vancouver community please visit our homepage:


Get a feeling for the Spirit of PeaceHealth through this three-minute video, and visit us on Facebook or LinkedIn!


Questions? Review our Employment FAQ or email Please note this email does not accept resumes or applications.


Location: Vancouver, Shared Services Center (802)
Job Category:  Business, Administrative & Facilities 
Shift:  Day
Shift Length: 8 Hours
FTE: 1.0
Work Type:  Full Time
Hourly compensation starts at: $27.24, more depending on experience
Required Certifications/Licensure: None


PeaceHealth is committed to providing equal employment opportunities to all qualified job applicants and employees without regard to the following statuses: protected veteran; qualified individual with a disability; race; ethnicity; religion; gender; pregnancy; gender identity; national origin; age; genetic information; sexual orientation; or any other protected status in accordance with local, state, or federal laws.


The above information is intended to indicate the general nature and level of work performed by this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.


Posting Notes: Vancouver || Business, Administrative & Facilities || IT & Health Information Management || Full Time || INFORMATION SERVICES

Nearest Major Market: Portland Oregon
Nearest Secondary Market: Tacoma

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