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Supervisor - Centralized Scheduling

Benefits Eligibility (Employment Type):  Full-time benefits (32-40 hours per week)
Shift Type:  Day
Shift Length:  8 Hours
Primary Location (City):  Vancouver
State:  WA

PeaceHealth is seeking a Supervisor - Centralized Scheduling for a 1.0 full time equivalent Exempt position. This position will be working Day shift with shift durations of 8 Hours.

Req ID: 187207



Responsible for monitoring the overall services, developing quality and performance indicators, gathering data for analysis as well as ensuring continuous improvement to optimize services, and stewardship of resources within established budget. Responsible for the selection, training, performance, and schedules of assigned Caregivers. Responsible for the scheduling services the department provides to multiple hospital and outpatient departments, modalities and facilities.  Scheduling areas of responsibility include (not limited to) Surgery, Imaging, CVC, CBC, Endoscopy, Respiratory Therapy, Chart Building, Pre-Admission Screening.




  1. Links mission into day-to-day work, focuses on meeting organization/departmental targets, monitors budget variances and recommends or develops plans for improvement, ensures regulatory compliance.
  2. Recommends selection of staff. Monitors and evaluates performance and accountability of staff.  Evaluates competence and initiates performance improvement plans to develop staff. Provides meaningful and constructive feedback.
  3. Works with leadership to assist in the development of policies, procedures, and enhancements to the delivery of services, and operations of the department.
  4. Creates efficient algorithms, guidelines and processes that are sensitive to provider needs while also anticipating the needs of all units that rely on the information collected for scheduling and coordinating procedures.
  5. Educates community physicians in the scheduling processes, protocols, and policies for patient safety and efficiency.
  6. Markets hospital services to providers and provider offices in the local and surrounding communities.
  7. Identifies stakeholders, troubleshoots proposed changes in practice, and utilizes exceptional communication skills to create and assess continuous improvement opportunities.
  8. Assigns work; plans and manages priorities, provides technical assistance, oversees staff schedules, monitors quality of work, monitors team projects, mentors staff, provides constructive feedback, oversees staff training, ensures quality improvement, provides leadership feedback on staff performance, and assists with goal setting for the team.
  9. Creates and maintains daily schedule by arranging cases to ensure maximum effectiveness of physicians and assistants by completing edits in a timely manner.  Identifies potential resource conflicts and works with leadership to resolve.
  10. Communicates with PFS to ensure prior authorization of procedures.
  11. Perform other duties as assigned.




  • Associates degree in a related field required or equivalent knowledge and skills obtained through a combination of education.
  • Medical terminology preferred.
  • Bachelor’s degree preferred.



  • Minimum 2 years scheduling and health records experience in a hospital or healthcare setting required.
  • Previous leadership training and experience strongly preferred.



  • n/a



  • Strong leadership and interpersonal skills.
  • Ability to motivate and encourage staff.
  • Proactive, takes initiative.
  • Knowledgeable of creating algorithms or guidelines for coordinating surgeries, procedures and exams performed in a hospital or outpatient setting.
  • Strong communication skills, both verbal and written.
  • Excellent customer service and clear and concise telephone skills.
  • Must have the ability to work efficiently and responsibly in and environment with multiple demands and time frames, and with minimal supervision.
  • Scheduling/staffing background strongly recommended in a healthcare environment.
  • Effective skills in problem solving, verbal and written communication skills, organizing and disseminating information with previous demonstrated positive outcomes.
  • Proficient computer/keyboarding skills including MS Office applications.
  • Ability to work well with other, make decisions, problem solve and delegate.


For full consideration of your skills and abilities, please attach a current resume with your application.


About Us

PeaceHealth, based in Vancouver, WA, is a not-for-profit Catholic health system employing approximately 16,000 caregivers, a multi-specialty medical group practice with more than 1,200 providers and 10 medical centers serving both urban and rural communities in Washington, Oregon, Alaska.  In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, the legacy of its founding Sisters continues with a spirit of respect, stewardship, collaboration and social justice in fulfilling its Mission. 


Get a feeling for the Spirit of PeaceHealth through this three-minute video, and visit us on Facebook or LinkedIn!  We offer competitive compensation, a robust benefits package and a collaborative, Mission-driven work environment!


To learn more please visit: jobs.peacehealth.org.  Questions? Review our Employment FAQ or email Recruitment@peacehealth.org. Please note this email does not accept resumes or applications.


Location: Vancouver, Shared Services Center (802)
Job Category:  Business, Administrative & Facilities 
Shift:  Day
Shift Length: 8 Hours
FTE: 1.0
Work Type:  Full Time
Required Certifications/Licensure: None


PeaceHealth is committed to providing equal employment opportunities to all qualified job applicants and employees without regard to the following statuses: protected veteran, qualified individual with a disability, race, ethnicity, religion, gender, pregnancy, gender identity, national origin, age, genetic information, sexual orientation, or any other protected status in accordance with local, state, or federal laws.


The above information is intended to indicate the general nature and level of work performed by this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.

Nearest Major Market: Portland Oregon
Nearest Secondary Market: Tacoma

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